Firehouse Freight LLC – Privacy Policy

Effective Date: [Insert Date]

Firehouse Freight LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information obtained through our website (firehousefreight.com), our services, and our communications, including text messaging.

By using our website, services, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you use our services:

  • Contact Information: Name, email address, phone number.
  • Billing & Shipping Information: Shipping and billing addresses, payment details.
  • Business Information: Business name, job title.
  • Freight Data: Shipment history, tracking details, location data.
  • Device & Technical Data: IP address, browser type, operating system, and other device information collected through cookies and tracking technologies.

How We Collect Your Information:

We collect personal data through:

  • Online forms (e.g., contact forms, quote requests, account registration).
  • Phone, email, and text message communications.
  • When customers place shipment orders.
  • Third-party integrations (e.g., CRM, marketing platforms).

2. How We Use Your Information

We use the information we collect to:

  • Process shipments and orders.
  • Provide customer support.
  • Send important updates, such as tracking notifications, invoices, and account-related alerts.
  • Conduct marketing and promotions, including via email and text messages (with your consent).
  • Improve our services, website functionality, and analytics.
  • Comply with legal obligations, including fraud prevention and regulatory requirements.

3. Text Messaging Compliance

Types of Text Messages We Send:

We may send text messages for the following purposes:

  • Shipment updates and tracking
  • Marketing and promotions (only with consent)
  • Customer support messages
  • Account notifications (e.g., invoices, payment reminders)

Opting In for Text Messages

You can opt in to receive text messages by:

  • Checking the consent box during account creation or order placement.
  • Providing verbal consent over the phone when placing an order.
  • Signing up via our website.

Opting Out of Text Messages

You can opt out of receiving text messages at any time by:

By opting in, you confirm that you are 18 years or older and the account holder for the phone number provided. Standard messaging and data rates may apply.

4. How We Share Your Information

We do not sell customer data. However, we may share your personal information with:

  • Logistics partners, carriers, and brokers to fulfill shipments.
  • Payment processors to complete transactions securely.
  • Marketing/email/SMS service providers (only for authorized communications).
  • Government and regulatory agencies as required by law.

We require all third parties to respect the security of your personal data and only use it for the purpose of providing their services to us.

5. Data Security & Retention

We implement industry-standard security measures, including:

  • Encryption to protect sensitive data.
  • Secure servers to store customer information.
  • Two-factor authentication (2FA) for account protection.

We retain personal data indefinitely or until a customer requests deletion. California residents may request data deletion under the California Consumer Privacy Act (CCPA).

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can:

  • Accept all cookies.
  • Adjust your browser settings to block certain cookies.
  • Opt out of tracking through our cookie settings feature.

For details on managing your cookie preferences, visit our Cookie Policy [insert link].

7. Your Privacy Rights & Choices

For California Residents (CCPA Rights)

If you are a California resident, you may:

  • Request access to the personal data we hold about you.
  • Request deletion of your personal data.
  • Opt out of the sale of personal data (we do not sell data).

To make a privacy request, email us at customerservice@firehousefreight.com or call 800-674-3554.

8. Changes to This Policy

Firehouse Freight LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any modifications.

9. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

📧 Email: customerservice@firehousefreight.com
📞 Phone: 800-674-3554
🌎 Website: firehousefreight.com

This Privacy Policy applies to all customers, website visitors, and users of Firehouse Freight LLC’s services. By using our services, you acknowledge and agree to this Privacy Policy.

Privacy Policy